Last week’s floods in north-west Germany had a disastrous impact on a few unfortunate small towns and villages. The event was defined by...

One of my favorite books is “Never split the Difference” by ex-FBI hostage negotiator Chris Voss. And one of my favorite concepts from...

Most customer service surveys are a complete waste of time and money. They are usually too long, try to cover too many issues, and...

A value proposition is simply a statement of the outcome your product or service delivers for your ideal customer. It’s not a new concept...

In addition to the tragic human toll, the pandemic has killed off a lot of businesses. As a result, the average strength of those left...

Most organizations seem to believe innovation is all about disrupting business models, adding new features to products, or launching a...

Love him or hate him, Donald Trump is very difficult to ignore. He will never be forgotten, second term or not. And in business, just as...

Not many people are reckless enough to run a red light, putting themselves and others in danger. But occasionally, we’re all faced with a...

Can we please all agree to stop talking about the "new normal"? It's a mirage. All there is and will be is constant change, which may...

We should have all realized by now that neither 100% work at home nor 100% work at the office is a good state of affairs for most...