The terms “leadership” and “management” often seem to get used interchangeably. Which is a problem, since they are two very different...

The executives who complain to me that they have never have enough time are usually those who are either a) terrible at delegating, or b)...

The Audi RS3 I’m about to return to the dealer has 400 horsepower and maxes out at 280km/h. Germany’s derestricted autobahns have allowed...

When large organizations embark on a cost cutting exercise, the axe often falls fastest and hardest on layers of middle management. It’s...

Many business leaders seem to believe they can’t succeed if they aren’t “changing the game”, “disrupting the market” or “leading the...

Counterintuitively, it takes a lot of effort to become more efficient and productive. At least at the beginning. You have to change...

Last week’s floods in north-west Germany had a disastrous impact on a few unfortunate small towns and villages. The event was defined by...

One of my favorite books is “Never split the Difference” by ex-FBI hostage negotiator Chris Voss. And one of my favorite concepts from...

Most customer service surveys are a complete waste of time and money. They are usually too long, try to cover too many issues, and...

A value proposition is simply a statement of the outcome your product or service delivers for your ideal customer. It’s not a new concept...